SHIPPING POLICIES

1. Shipping Coverage

We currently ship products within Malaysia and selected international destinations. If your location is not listed at checkout, please contact our support team for assistance.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Methods & Delivery Time

Delivery times may vary based on location, courier delays, or peak seasons.

4. Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we offer free shipping promotions—stay tuned via our newsletter or homepage.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment through the courier’s website or our tracking page.

6. Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue promptly.

7. Customs & Duties (International Orders)

International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for details.

8. Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses.